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Client appreciation for Suresh (Process)

Posted on June 16, 2009
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Dear Jaya,

(this email was long pending from my end)

I would like to put in this appreciation for Suresh from the HSW Department not just for his work on my clients but in particular for the impression he left on one of my most skeptical clients, DD (name changed for privacy).

DD, who was in Switzerland, delayed the process for some months and after much convincing decided to go ahead with the process. He only visited me again after his HSMP approval last month and signed up for a dependent visa for his wife. What made me write this email is that he got into conversation with clients who had walked into our office waiting for a consultant and told them in the local lingo that they were at the right place and his about his own wonderful experience with the Process Consultant. His words were, “your case is in the right hands”. He went to tell me how Suresh advised him about the appropriate time to submit his application, etc.

As a sales consultant, I was extremely happy about the manner in which Suresh did the documentation with many clear post-its making everything so self-explanatory, it was just the way a system should run i.e. once a case is allocated, Process takes over and the client doesn’t return to the Sales Consultant to grumble.

Thanks a ton, Suresh! Wish you many more successes to come.


Team Lead – Pune Branch

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Xavier Augustin

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